Resume

2005

ITIS "Dionigi Scano" di Monserrato (CA)

Perito Industriale spec. Informatica

Diploma as Perito Informatico with IT specialisation. Vote 87/100

2016 - Current

Guess Europe Sagl

Infrastructure Support

Support technician for both users and infrastructure, before as Consultant and as employee from February 2018, on the HQ in Lugano and, from remote, on all Europe branch offices supporting Windows and Apple platform. Specialized in support for Design Dept. with Apple MacOs and Adobe suite. Ticketing using PAT HDA portal; Managing of mobile devices on Workspace ONE; Creating documentation for the dept. both video tutorials and pdf manuals. Implementing the managing of company Mac Computers under workspace one.

2010 - 2015

Reconice srl

Support

Help-desk 3rd level for vocal recognition software used in medical and health environment. Installation, upgrade, debug and testing both online and on-site on all the Italian territory.

2010 - 2015

2K4 Servizi - EBD Group

System Support

System support for all activities directly to the main clients (Broadcasting envoirment) (Sky Italia, Mediaset, Disney Channel Italia, Infront, ecc.). Cabling and configuration of server farms for some broadcast channels (Inter Channel, GazzettaTV).

2008 - 2010

EBD Group

TV Operator

Operator for the graphic titles on live sport events on italian television channels as Sky, Mediaset and Dahlia.